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Agentic Operations

Back-office work that gets checked, not just done.

Agents that read your documents, check every total and rule, route approvals and update your systems. What they can prove, they clear. What they can’t, a named person decides.

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Operations deskRunning
140
invoices read
134
proven by rules
6
to a person
12
approvals waiting
Needs a person
INV-20418 · Shahjalal Dyeing
Total differs by ৳4,200 from PO-7731
Mismatch
Trade licence · Padma Packaging
Expires in 9 days · reminder sent
Expiring
Vendor access · Sylhet Logistics
No exact match · shortlist of 2
Review
Cleared by rules
Totals = quantity × unit price
134 invoices · all lines
Matched to open POs
Within tolerance
Exported to ERP
Done · 09:10

Names and screens are illustrative.

Why back offices stall

The work is routine. The risk is not.

Someone has to read the invoice, compare it to the PO, chase the expiring licence and key it into the ERP. It is slow, it is repetitive, and one missed mismatch costs real money.

  • Documents pile up. Invoices, trade documents, certificates and forms arrive by email, WhatsApp and paper, and wait for someone to open them.

  • The same data is typed twice. Figures are copied from a PDF into a spreadsheet, then into the ERP. Every copy is a chance for an error.

  • Approvals sit in inboxes. A request waits for a manager who has not seen it. Nobody knows who it is stuck with.

  • Pilots that guess are not trusted. An assistant that is right most of the time cannot be left to approve money. Finance and Risk are right to say no.

Operations agents

Six agents for the work that fills the day.

Each one names what it checks, where it works and where a person signs off. Start with one and add the next when the first has earned trust.

Document checker

Invoices and trade documents, checked line by line.

Reads invoices, packing lists, bills of lading and insurance certificates, then runs arithmetic and named rules over them. It approves only what it can prove.

  • Totals, quantities and dates re-calculated, not trusted from the scan
  • Cross-checked against the PO, the LC or your master record
  • Pages sorted and OCR text verified without a model
  • Failures go to a reviewer with the evidence attached

Where a person approves. A reviewer clears every exception. The agent never approves on a model’s confidence.

Works with: Email, WhatsApp, shared folders, SAP, Oracle, Tally

Invoice check · INV-20418Needs a person
Shahjalal Dyeing Ltd · PO-7731
Line totals = quantity × rate
9 of 9 lines
Supplier matches master record
Exact match
Bank details unchanged
Same as last 12 payments
Invoice total matches PO
৳ 4,28,200 vs ৳ 4,24,000
FR
Sent to Farhana Rahman
Difference ৳4,200 · evidence attached
Waiting
How it runs
  1. 01ReceiveDocuments arrive by email, upload or scan.
  2. 02ReadText extracted and checked against the page.
  3. 03CheckArithmetic and named rules run first.
  4. 04MatchAgainst POs, limits and master data.
  5. A personReviews exceptions with the evidence.
  6. 06RecordDecision and proof logged for audit.
Approvals agent

Vendor access, POs and leave, routed to the right person.

Takes a request, matches it against your records and policy, and either approves what the rules allow or puts it in front of the right approver with everything they need.

  • Deterministic matching first: exact names, IDs and policy limits
  • Only on a miss does a model run, and only to choose from a shortlist
  • Reminders to approvers by email, Teams or WhatsApp
  • A full trail of who asked, who approved and why

Where a person approves. The named approver signs off anything outside policy or without a clean match.

Works with: Microsoft 365, Teams, Google Workspace, your ERP, HR system

Approvals · 12 waitingLive
SL
Vendor access · Sylhet Logistics
Shortlist: Sylhet Logistics Ltd · Sylhet Freight
Review
PO
PO-7802 · ৳ 2,85,000
Within limit · budget code checked
Approved by rule
NH
Leave · Nusrat Hossain · 3 days
Balance 11 days · no overlap in team
Approved by rule
PO
PO-7809 · ৳ 18,40,000
Above limit · routed to Finance Director
Waiting

The model can rescue a wrong rejection. It cannot create a false approval.

How it runs
  1. 01RequestArrives by form, email or chat.
  2. 02MatchExact match on vendor, PO or employee.
  3. 03PolicyLimits and rules applied by lookup.
  4. 04ShortlistOn a miss, a model picks from real options.
  5. A personApprover signs off the rest.
  6. 06NotifyRequester and systems updated.
Compliance tracker

Certificates, licences and expiries, chased before they lapse.

Keeps a register of every certificate, licence and insurance policy, reads new ones as they arrive, and chases the supplier or tenant by email or WhatsApp until it is renewed.

  • Reads certificates and checks dates, names and cover amounts
  • Reminders on a schedule, in Bangla or English
  • Escalates to a named owner when a chase goes unanswered
  • A live view of what is valid, expiring and overdue

Where a person approves. A compliance officer decides on any certificate that fails a check or is disputed.

Works with: Email, WhatsApp, SharePoint, Google Drive, Yardi

Compliance registerChasing
Fire safety · Padma Packaging
Expires 28 Oct · 2 reminders sent
10 days
Trade licence · Rupsha Traders
Expires 4 Nov · reminder queued
17 days
Insurance · Meghna Cold Storage
Cover ৳50L is below the ৳1Cr required
Fails check
Reminder · WhatsAppআপনার ফায়ার সেফটি সনদের মেয়াদ ২৮ অক্টোবর শেষ হবে। নবায়নের কপি পাঠান।
How it runs
  1. 01CollectCertificates arrive by email or upload.
  2. 02ReadDates, names and amounts extracted.
  3. 03CheckAgainst the requirement for that party.
  4. 04ChaseReminders by email or WhatsApp.
  5. A personDecides on failures and disputes.
  6. 06UpdateRegister and your system refreshed.
Back-office reconciler

Collect it, check it, export it to the ERP.

Gathers figures from branches, tenants or suppliers, validates them against rules and last period, and exports clean files in the format your system expects.

  • Collects by email, web form or spreadsheet upload
  • Flags figures that break a rule or jump out of range
  • Exports to SAP, Oracle, Tally, Yardi and similar systems
  • Keeps a record of every change before it is sent

Where a person approves. A finance or operations lead approves the batch before it is exported.

Works with: SAP, Oracle, Tally, Yardi, Excel, PostgreSQL, SQL Server

September close · Branch salesReady to approve
BranchReportedLedger
Gulshan৳ 62,40,000৳ 62,40,000Match
Chattogram৳ 48,15,500৳ 48,15,500Match
Khulna৳ 21,90,000৳ 19,90,000Query sent
Rajshahi৳ 17,30,250৳ 17,30,250Match
Khulna branch asked to confirm
৳2,00,000 difference · reply due Thursday
How it runs
  1. 01CollectData requested and received on schedule.
  2. 02ValidateFormat, range and last-period checks.
  3. 03ReconcileTotals matched across sources.
  4. 04ChaseMissing or doubtful figures queried.
  5. A personApproves the batch for export.
  6. 06ExportSent to the ERP in its own format.
Onboarding agent

New starters ready on day one, with nothing forgotten.

Turns an offer letter into a checklist: accounts, access, equipment, forms and introductions. It tracks each task and nudges the owner until it is done.

  • Creates accounts and access requests from the role
  • Orders equipment and tracks delivery
  • Reminds each owner by Teams, email or WhatsApp
  • One view of who is ready and who is blocked

Where a person approves. The line manager and IT approve access beyond the standard role template.

Works with: Microsoft 365, Google Workspace, Teams, HR system

Onboarding · Tanvir Ahmed · starts Sunday5 of 7 done
Email and Teams account
Created Tuesday
Laptop ordered
Arrives Thursday
Finance system access
Standard role template
Contract and bank form
Signed
Welcome message to the team
Sent
ERP approver rights
Waiting for Finance Director
Building access card
Reminder sent to Admin
How it runs
  1. 01TriggerOffer accepted or start date set.
  2. 02PlanChecklist built from the role template.
  3. 03RequestAccounts, access and equipment ordered.
  4. A personApproves access beyond the template.
  5. 05ChaseOwners nudged until tasks close.
  6. 06ReadyStart-day pack sent to the new starter.
Contract manager

Every clause, renewal and obligation, in one place.

Reads contracts, pulls out the dates, amounts and obligations, and tells the owner what is due. Renewal notices stop being a surprise.

  • Extracts parties, terms, notice periods and payment dates
  • Alerts owners before each renewal or break date
  • Tracks obligations on both sides against what actually happened
  • Search across every contract by clause or counterparty

Where a person approves. The contract owner and Legal confirm every extracted term before it goes on the register.

Works with: SharePoint, Google Drive, email, your ERP

Contract register · Network leases3 due soon
Tower lease · Barishal site 14
Notice by 30 Nov · rent ৳ 85,000 a month
43 days
Fibre maintenance · Rupsha Networks
Renews 15 Jan · auto-renew clause p.7
Review
Cold storage · Meghna Foods
Insurance certificate due 1 Dec
On track

Each term links back to the page of the contract it came from.

How it runs
  1. 01IngestContracts loaded from folders or email.
  2. 02ReadClauses and dates extracted with page references.
  3. A personConfirms terms before they are registered.
  4. 04RegisterTerms stored with a link to the source page.
  5. 05AlertOwners warned ahead of each date.
  6. 06TrackObligations followed through to delivery.
The Codemen way

Built the Codemen way, so back-office work stays provable.

Operations agents touch money, suppliers and records. That is where the four decisions matter most.

Checks first, AI second

Totals, dates and policy limits are decided by rules. The model is a last resort, not the default — which also keeps the bill small.

Read more

Stays in Bangladesh

Invoices, contracts and supplier records can stay in Dhaka, on Pico’s Tier-III data centre or on your own servers.

Read more

Company memory

What the agent learns about your vendors and rules lives in Lore, apart from the model. Change the model, keep the memory.

Read more

Not locked in

Connect SAP, Oracle or Tally as they are. Move clouds later without rebuilding the agents.

Read more
What operations agents work with
  • SAP
  • Oracle
  • Tally
  • Yardi
  • JDE
  • MRI
  • Microsoft 365
  • Teams
  • SharePoint
  • Google Workspace
  • Excel
  • Email
  • WhatsApp
  • PostgreSQL
  • SQL Server
  • MySQL
  • REST APIs
In production

Operations work already running for clients.

TechnolveltyInternational

Trade documents approved only when the numbers prove it.

Document verification for trade finance. Arithmetic checks and named rules decide; a model’s confidence score never approves. Anything unproven goes to a person.

Trade financeRead story
PremiseHQNorth America

Engineering partner behind a property-tech product line.

PremiseHQ sells AI products to commercial real-estate owners across North America. Codemen works as its engineering partner on the products its clients use, including QuadReal, Westfield, Primaris, Colliers, Morguard and Whitman Family Group.

Property technologyRead story
Whitman Family GroupUSA

Insurance certificates investigated from the inbox.

Certificate-of-insurance emails read, matched and investigated automatically, with exceptions raised to the team.

Real estateRead story

Names and screens on this page are illustrative. Client stories describe what was built.

FAQ

Questions buyers ask

Something else? Ask an architect

Will the agent approve things on its own?
Only what it can prove. Arithmetic, lookups and named rules decide first, and the agent approves automatically only when every check passes. A model’s confidence score never approves anything. Everything else goes to a named person with the evidence attached.
Where does the language model come in?
Only where judgment is needed, and often only to pick from a shortlist. In vendor-access approval, for example, matching runs first; the model is used only on a miss, and it can only choose among real candidates. It can rescue a wrong rejection, but it cannot create a false approval.
Do we have to replace our ERP or accounting system?
No. The agent reads and writes the systems you already run — SAP, Oracle, Tally, Yardi, databases, spreadsheets, Microsoft 365 and Google Workspace — using each user’s own permissions. Exports go into your system, in your format.
Can we see why the agent decided something?
Yes. Each decision is logged with the checks that ran, the evidence behind them, and who cleared any exception. Auditors and managers see the same record.
Can the data stay in Bangladesh?
Yes. Agents, databases, memory, files and backups can run in Dhaka on Pico Public Cloud’s Tier-III data centre, or on-premises or in your own cloud. Outside model services stay off unless your policy allows them.
How do we start?
Pick one process — invoices, vendor access, certificates. We usually have a working prototype on your own documents in the first week and a supervised pilot alongside your team within three weeks, depending on the process and systems involved.
What happens when our rules change?
Rules are named, written down and changed through an approval step, not buried in a prompt. A rule change is a reviewed edit with a date and an owner.
More in Agents
Agentic Sales & MarketingEvery lead answered, researched and followed up.Agentic SupportBangla and English answers on every channel.Agents by channelVoice, WhatsApp, Facebook, email, web chat, SMS and Teams.

Bring us one process.
We’ll show you it running.

A 30-minute call with a Codemen architect. Bring one business problem. We map the workflow, show where rules decide and where a person approves, and what it costs to run in Bangladesh.

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