Meet customers where they are. One agent, every channel.
Voice, WhatsApp, Facebook, email, web chat, SMS and the tools your staff use all day. The same knowledge, the same rules and the same hand-over to a person on every one.
Names and screens are illustrative.
A phone line that picks up in under half a second.
Answers inbound calls in Bangla or English, qualifies callers or resolves routine questions, and transfers to a person with a written summary.
- No queue, no hold music, at any hour
- Speaks from approved facts only
- Books meetings, creates tickets and logs the call
- Full transcript saved to your CRM or helpdesk
Where a person steps in. Any caller can ask for one. Pricing, complaints and safety topics transfer by rule.
- Lead qualification
- Support line
- Appointment booking
- Payment reminders
The channel your customers already answer first.
Handles conversations in Bangla and English, looks up the customer’s own order, bill or ticket, and sends documents and links inside the chat.
- Replies in the language the customer wrote
- Shows its source for policy answers
- Sends reminders and renewal notices
- Hands the chat to a person with full history
Where a person steps in. Refunds, account changes, complaints and anything the agent cannot source.
- Order status
- Billing questions
- Certificate chasing
- Appointment reminders
Messages and comments, answered in your voice.
Replies to Messenger enquiries and Page comments, and drafts Page posts in your brand voice for a marketer to approve.
- Answers common questions in Messenger
- Drafts replies to comments for approval
- Turns enquiries into leads in your CRM
- Drafts posts from your news and events
Where a person steps in. A marketer approves every post. Complaints and sensitive comments go to a person.
- Product enquiries
- Offers and events
- Page comments
- Lead capture
A shared inbox that is already sorted.
Reads every incoming email, sorts it by topic and urgency, links it to the customer and drafts a reply from your approved knowledge.
- Sorts by topic, language and urgency
- Reads attachments such as invoices and certificates
- Drafts replies with the source shown
- Spots duplicates and urgent messages
Where a person steps in. A team member reviews and sends each reply. Exceptions are raised with the evidence.
- Support@
- Invoices and certificates
- Sales enquiries
- Supplier queries
Answers on your website, from your own material.
A chat on your site or customer portal that answers from your approved documents, shows its sources and can collect details for your team.
- Answers from your policies and product guides
- Shows the page or document behind an answer
- Captures name, number and need for follow-up
- Offers a person when it cannot help
Where a person steps in. The visitor can ask for a person at any time. Unsupported questions go to the team with the chat attached.
- Product questions
- Portal help
- Lead capture
- Document requests
Short messages that get a reply.
For reminders, confirmations and quick status updates that reach people on any phone, with no app needed. The customer can reply and the agent follows up.
- Appointment, payment and renewal reminders
- Confirmations with a simple reply
- Status updates when something changes
- Replies read and routed to the right person
Where a person steps in. A person handles any reply that asks something the agent cannot answer from the record.
- Reminders
- Confirmations
- Outage updates
- Delivery updates
Ask your agent, in the tools your team already uses.
Staff ask for a status, send a request or approve an item without leaving the chat. The agent answers in the thread and acts with the asking person’s own permissions.
- Answers “where is this?” questions from live systems
- Posts approval requests to the right person
- Daily and weekly digests to a channel
- Reads and writes only what the user is allowed to
Where a person steps in. Approvals and anything outside the user’s permissions go to the named approver in the same thread.
- Approvals
- Status checks
- Daily digests
- IT and HR requests
Names and screens are illustrative.
Do we need a different agent for each channel?
Does it work in Bangla?
What do we need for WhatsApp and Facebook?
What stops the agent saying something wrong?
Where is the conversation data kept?
Can it reach staff inside Teams, Slack or Telegram?
How do we start?
Bring us one process.
We’ll show you it running.
A 30-minute call with a Codemen architect. Bring one business problem. We map the workflow, show where rules decide and where a person approves, and what it costs to run in Bangladesh.
Free. No slides unless you ask for them.